Namaste wants you to be happy with your purchase, which is why we will do our best to help you select the Eminence product that is right for you. If you are purchasing a full-size product that you have never tried before, we will pop a sample of that very product in your bag…along with other goodies! Please sample the product first, before opening up your full-size version – that way, if you don’t love the smell, weight, texture or feel of it on your skin, you may return the item for store credit. We still do need the original packaging however, along with the original receipt. Any and all returns must be made within 10 days of purchase. Please note that opened products cannot be returned to the spa, since we are unable to re-sell them. Sorry….no exceptions!